MARVAL MSM
3-6 May 2010 Star City, Sydney
Visitors to PacRim IT Service Management 2010, will get a chance to see a pre-release version of the latest, ground breaking, web based IT service management (ITSM) software product from Marval (MSM v12).
"Sceptics of web-based software can rest assured that MSM v12 will out perform any other 100% web based ITSM software solution on the market today".
No active X controls within a browser window; no waiting around for pages to load.
New, innovative programming approaches have enabled Marval to develop an intelligent, 100% web based solution that is 'superfast', a solution with the flexibility to handle complex processes; high volumes, combined with advanced functionality and ease of use.
MSM v12 will continue to support ITIL v3 and ISO/IEC20000 requirements.
Key features include:
- Super fast web based performance
- User configurable self service screens
- User configurable service portfolio and service catalogue
- User configurable service catalogue views
- Graphical service views with underpinning CIs
- Advanced specialist call routing capability
- Dynamic knowledge management
- Transparent migration from Marval's client server edition MSM v7.5 to its Web edition MSM v12
PMG Service-Catalogue
Imagine......
- Eliminating all service status calls across the business
- Automating even 40% of internal fulfilment activity
- A single view of all business processes regardless of department or system involved
- A comprehensive audit and compliance capability
Visit the Dowling stand and see how pmg Service-Catalogue can make all of this a reality!
Demonstrations of Marval MSM and PMG will be held on Stand 18
For more information on the conference or to register, visit:
www.terrapinn.com/2010/itservice
